Support
Answer questions, troubleshoot issues, and route complex cases — 24/7.
First-line support that never sleeps.
The Support assistant handles first-line customer inquiries 24/7. It answers FAQs from your knowledge base, troubleshoots common issues step-by-step, and intelligently routes complex cases to the right human agent — with full context.
Key features
- Answers from your knowledge base in real time
- Walks callers through troubleshooting step by step
- Escalates to humans with full context — no repeating
- Clear results: resolved, escalated, callback scheduled, or info sent
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